Petedge.com

I've been ordering from them for years! They have awesome prices on bulk items, which helps economically feed Sunshine's chewing habit. Those chipmunk cheeks of her need at least an hour work out every day to keep her sane. I wonder if she will still have teeth by the time she's 10 yrs old? Petedge's shipping has always been pretty expensive, but their good prices have always made it easy to overlook that

I've never had an issue with Petedge! Until now... I placed an order Sunday around noon. They charged my card immediately for payment. I decided about an hour later that I did not need one of the items, so I sent an email off to their customer service department requesting that is be removed if possible. I received no answer even though they were open until 6pm.

I called first thing this morning at 7:30am as soon as they opened and was advised that they haven't shipped out my order yet, but they would be unable to change anything on my order since they already authorized my card. Only they authorized my card immediately, so is it impossible to change any order EVER? No, no, no I was assured that they can usually edit orders but since mine has been charged already that they could not edit anything. But again they charged my card immediately.  So I was on the phone with a moron first thing this morning.

Honestly the item I needed taken off was only $15 so it's not a huge deal to me. I realize I was the moron who didn't think all the way through before placing my order and I should have. What is preventing them from getting my repeat business is that I hate being lied too and being talked in circles. It's just not worth the few dollars savings! I will find another wholesale website that wants my business.